Customer Service Personnel

Support homeowners and local businesses by answering inquiries, scheduling drywall appointments, and delivering 5-star service as the friendly, professional voice of Rapid Drywall Repair in North San Diego County.

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Customer Service Representative – Rapid Drywall Repair

Location: North San Diego County, CA

Are you a proactive communicator with a passion for delivering exceptional customer experiences? Join Rapid Drywall Repair, a leading drywall service provider in North San Diego County, and play a pivotal role in our customer relations team.

About Rapid Drywall Repair

At Rapid Drywall Repair, we specialize in providing top-notch drywall repair and installation services to both residential and commercial clients across North San Diego County, including cities like Escondido, Carlsbad, Vista, San Marcos, Encinitas, and more. Our commitment to quality workmanship and unparalleled customer service has made us a trusted name in the community.

Position Overview

We are seeking a Customer Service Representative to manage client interactions, schedule appointments, and ensure a seamless customer journey. This role is integral to maintaining our reputation for excellence and fostering strong relationships within the communities we serve.

Key Responsibilities

  • Client Communication: Respond promptly to customer inquiries via phone, email, and online platforms, providing detailed information about our drywall services.

  • Appointment Scheduling: Coordinate and schedule service appointments, optimizing routes for our technicians across North San Diego County.

  • Customer Support: Address and resolve customer concerns, ensuring satisfaction and maintaining our high service standards.

  • Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback to inform service improvements.

  • Team Collaboration: Work closely with the service and sales teams to relay customer needs and preferences, contributing to a cohesive workflow.

Qualifications

  • Experience: Previous experience in customer service roles, preferably within the home improvement or construction industry.

  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clarity and professionalism.

  • Organizational Skills: Strong ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.

  • Tech-Savvy: Proficiency in using scheduling software, CRM systems, and standard office applications.

  • Local Knowledge: Familiarity with the North San Diego County area is advantageous for effective scheduling and customer interaction.

Benefits

  • Competitive Compensation: Attractive hourly wage commensurate with experience.

  • Work-Life Balance: Regular Monday to Friday schedule with paid holidays.

  • Professional Growth: Opportunities for training and career advancement within a growing company.

  • Supportive Environment: Join a team that values collaboration, respect, and a positive workplace culture.

How to Apply

If you're enthusiastic about providing outstanding customer service and contributing to a dynamic team, we'd love to hear from you!

📞 Call us at 760-442-7313
📧 Email your resume and cover letter to info@rapiddrywallrepair.com
🌐 Apply online at rapiddrywallrepair.com

Join Rapid Drywall Repair and be a part of a company that values professionalism, quality, and community engagement in North San Diego County.